Support
How can we help?
Everything goes to one inbox: support@pocketfemboy.com. A person reads it and answers within two business days.
In danger or in crisis?
Don't wait on an email. Call 911, or call or text 988 to reach the Suicide & Crisis Lifeline (US). More resources are on our Safety page.
Something isn't working
Crashes, trouble signing in, messages not sending, or voice problems. Tell us your phone model, the app version, and what happened.
Report a reply or a safety concern
If a character says something harmful, inappropriate, or just wrong, email us what it said and roughly when. Screenshots help. For anything involving a minor, see our Child Safety Standards.
Billing and subscriptions
Paid plans are bought through the App Store or Google Play, so Apple or Google handles payment, cancellation, and refunds. What the plans are called and what they cost isn't decided yet; the pricing page says so first.
- iPhone: Settings → your name → Subscriptions.
- Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions.
- Refunds: for Apple purchases, use reportaproblem.apple.com. For Google Play, request one from your Google Play order history.
Deleting the app or your account doesn't cancel a subscription.
Privacy and your data
Read our Privacy Policy. To get a copy of your information or fix something we have wrong, email us from the address on your account.
Delete your account
Delete your account in the app, or ask us by email without reinstalling it. Your account is pending deletion for 14 days, then everything is permanently deleted.
Appeal a decision
If your account was restricted or closed and you think we got it wrong, email us from the address on your account and tell us why. We'll take another look.